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Terms & Conditions

Wendt & Kühn Collection from Jordanwood

This website is owned and operated by Jordanwood & Johnson Associates, Inc. and is governed by the following Terms & Conditions

Payment:
Payment is required in full upon ordering.
We accept Visa, MasterCard, American Express, or Discover.
Processing is done through Stripe, a secure e-commerce payment gateway service provider.
The description of your charge on your Card Statement will appear as Jordanwood

Sales Tax:
We are required to collect sales tax on all items purchased with a Florida address.  See our complete Sales Tax Policy

Shipping Policy:
Wendt & Kühn Figurine Orders of $50.00 or more qualify for Free Shipping for all U.S. deliveries.
(International Priority Shipping charge is US$45.00.  For further information regarding international shipment charges, please Contact Us or text us at +1(530)559-6680 or email us at jordanwood@wendtkuhn.com.)
Unless noted at the individual product level, we attempt to ship all orders within 24 – 48 business hours of order receipt.
If you have special delivery or time constraints, please notify us (in the notes section of your order) of your requirements when placing your order, , and we will do our best to meet your needs.
Our Standard Shipping for all US deliveries is via U.S. Postal Service Priority Mail.

Return Policy:
Return of Damaged Product:

Immediately Contact Us or call or text us at +1(530)559-6680 for return instructions.  Damaged product must be identified within 48 hours of receipt.  Be sure to retain the original shipping container and material For insurance purposes these shipping/packing materials must be returned with the damaged product(s). Also be sure your shipment is insured. Upon receipt of your damaged product(s) a replacement product(s) will be shipped.
Return of Non-Damaged Product:
Returns are allowed within seven days of product receipt.  All non-damaged product returns require a 15% restocking fee.  Contact Us or call or text us at +1(530)559-6680 for a return authorization number.  You may return the merchandise via U.S. Mail or by common carrier.  In the return please include a copy of your receipt.  In addition the returned product must be undamaged and unused.  Please be sure your shipment is insured.  A check or credit card refund for the amount of the product(s) less restocking fee will be issued once the return is received. 

Privacy:
See our Privacy Policy.

Security:
To protect your privacy we use security encryption on our web-site.

Problems/Issues or Comments:
If you have any comments about our web-site or experience any problem or issue with using the site or the processing of your order please Contact Us or call or text us at +1(530)559-6680 or send us an email at jordanwood@wendtkuhn.com.  Please provide your first and last name, any comment or specifics about your problem and a phone number so we can follow up with you promptly. 

Legal:
Copyright 2019 Wendt & Kühn Collection from Jordanwood.  This web-site and all of its contents is entirely owned by Jordanwood & Johnson Associates, Inc.  Use of the content on this site for other than its expressed purpose is strictly forbidden.

Errors:
All of the information on this site has been checked for accuracy; however, occasionally omissions and errors may occur and are subject to correction.

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